FAQ | Frequently Asked Questions

ORDERS

How long does my order take to ship?

Standard shipping orders that are processed and shipped will take 7-13 business days. Preferred shipping orders that are processed and shipped will arrive in 3-4 business days. 2nd day and Next day shipping orders are processed and shipped the same day. Please note there is a cut off time at 12:00 PM PST Noon for your order to be processed and shipped the same day. If your order was placed after the cut off time, it will begin processing the following business day.

Shipping times may vary due to the shipping option you have selected upon checkout. See all available shipping options and rates. Please keep in mind that orders placed on non business hours including the weekend and select holidays are processed on the next business day

When can I expect my order to be delivered?

Please overview that all your information is accurate upon checkout. Having your order shipped to the billing address will expedite this process. Please note that if you ship to a different address rather than your billing address, we will require additional information. You will be contacted by our customer care. Please be available with your order number and billing and shipping information you have provided at the time of checkout.. If our customer care is unable to contact you it will cause a delay in processing your order and will lead to cancellation. View all of your shipping options.

Can I use my store credit online? Can I use my online credit in store?

At this time you are unable to use a GS Love store credit to make purchases online. Also, online credit (G- Dollars) may not be used to make purchases in store. We are working tirelessly to provide you the best shopping experience, so stay tuned in the near future!

Do you restock items that are sold out?

Unfortunately we do not restock majority of our items. On certain popular items we may bring the item back if need be. We recommend that if you want to be notified of an item that has returned back in stock to be added to the waitlist. You may also sign up for our newsletter to ensure that you are always notified when new merchandise is available. You may contact your local store to check availability.

Which International countries do you ship to?


We ship to a variety countries. View our international shipping rates and destinations.

Can I order by phone?

Unfortunately, we do not take orders over the phone at this time. We are working tirelessly to provide you the best shopping experience, so stay tuned in the near future!

What carrier do you use to ship orders?

We currently use USPS and UPS to ship all orders.

I have a promotion code, where do I apply it?

To redeem your promotion code online, you will need to enter the code upon checkout. You must enter the promotion code and click "apply code" to redeem your promotion.  If the promotion code is not expired and incorrectly applying, please contact customer care.

ORDER STATUS

Where do I check the status of my order?
  1. You may view the status of your order by logging into your account by clicking on View & Track Orders.
  2. Order confirmations are sent via email when your order has successfully been received.
  3. Delivery confirmations are sent via email when your order has successfully been shipped.
  4. If you did not receive any confirmation emails, please check your email spam filter.
    1. Select GS Love as a trusted website in your spam filter.
    2. If you did not receive any order confirmation emails, please contact customer care.
    3. To avoid any duplicate orders, please go to View & Track Orders to verify your order has not been placed before placing another order.
Can I ship my order to a different state or address from my billing address?

Yes, you may ship to any address you wish, please note that if you ship to a different address rather than your billing address, we will require additional information. You will be contacted by our customer care. Please be available with your order number and billing and shipping information you have provided at the time of checkout. If our customer care is unable to contact you it will cause a delay in processing your order and will lead to cancellation.

I am having difficulty placing my order, what should I do?

Unfortunately this is a known issue and we are tirelessly working on this error. In the My Address Book section, make sure you enter your billing and shipping address upon checkout. Our system is very delicate, so a small detail as a capital letter instead of a lowercase letter may be a reason for this. Please contact your bank for your exact billing address and enter this information accurately. If you are still having an issue we recommend you trying different web browsers. Please contact customer care if this issue does not mend.  

Can I modify or cancel my order?

Due to an extreme high volume of orders, we do our very best that every order gets processed immediately. Unfortunately we are unable to cancel or modify your order is in progress.. Please contact customer care immediately if you have further questions.

Why was my order canceled?

There may be a number of reasons as to why your order may have been canceled. If you were unreachable for more than three (3) business days due to inaccurate billing or shipping information it will cause your order to be canceled. If your order was canceled  without your request, please contact customer care so that we can assist you. Please have your order number ready.

My package was stolen or lost.

We are not responsible for any stolen or lost packages if the tracking update states "delivered". However, we would love to assist you in filing a claim with corresponding carrier. Please contact customer care.

I received my package, but I am missing an item(s).

If you are missing an item in your order you will receive a refund receipt in addition with your invoice. A refund receipt was made when the item is out of stock and/or is damaged. If you did not receive a refund receipt with your order and you are missing an item please contact customer care.

I received my order and my item(s) is damaged/incorrect.

Please contact customer care as soon as possible with your order number and a detailed description of the incorrect item(s).

RETURNS

What is your return policy?

Online purchases made through GSLOVESME.COM may be returned within thirty(30) days of the ship date. All returns will be credited as online store credit only. No credit card refunds. Final sale items cannot be returned both in store and online. Final sale items include the following: Accessories, Cosmetics, Bodysuits, Undergarments, and all items marked as "sale".

How do I make a return?

All returns require a RMA number and original invoice to be present when returning your order. Returns must be unworn, unaltered, and unwashed with all original tags attached. Any returns that do not meet the following requirements are subject to a 30-50% restocking fee.

All online returns require a RMA (Returns Merchandise Authorization) number before the return can be made. To fill out a RMA form please go to View & Track Orders and click on the order number you wish to return and select returns.

Once the RMA has been filled, please print a copy of your RMA and include it in the return package along with the original invoice. Mail your online returns to the following address:

GSLOVESME.COM
ONLINE RETURNS DEPARTMENT
969 E. 10TH ST
LOS ANGELES, CA 90021

Please note that the customer is responsible for the return shipping postage and is non-refundable. If you have received a damaged, defective or wrong item(s) please contact customer care.

Am I able to return an online purchase to a store?

You may return an online purchase in store only in certain circumstances.

  1. If you did not use a promotion code at the time of purchase online, you are eligible to return your order in store for store credit only.
  2. Store credit may only be used for in store purchases.
  3. Online credit (G-Dollars) may not be used for in store purchases.
Am I able to return an in store purchase online?

All in store purchases must be returned to any one of our store locations. Unfortunately at this time in store purchases may not be returned online. All returns will be credited as online store credit only. No credit card refunds. Returns must be unworn, unaltered, and unwashed with all original tags attached. Any returns that do not meet the following requirements are subject to a 30-50% restocking fee. Please see your nearest store location here.

Do you offer exchanges?

Unfortunately at this time we do not offer exchanges. New arrivals are received daily; because we are always seeking to carry the trendiest styles, we only carry a limited amount of quantities of stock at time.

Can I use my store credit online? Can I use my online credit in store?

At this time you are unable to use  in store credit to make purchases online. Also, online credit (G-Dollars) may not be used to make purchases in store. We are working tirelessly to provide you the best shopping experience, so stay tuned in the near future!

Where do I get my tracking number?

Once your order is shipped, you will receive an email with your tracking information. You may also view your tracking information in your account in the section View & Track Orders. If you do not receive your tracking information, please contact customer care.

Do you restock items that are sold out?

Unfortunately we do not restock majority of our items. On certain popular items we may bring the item back if need be. We recommend that if you want to be notified for an item that has returned back in stock, to be added to the waitlist. You may also sign up for our newsletter to ensure that you are always notified when new merchandise is available. You may contact your local store to check availability. Please have the item number available before you contact both in store and online.

My package was stolen or lost.

If your package was stolen or lost, immediately contact our customer care. We are not responsible for any stolen or lost packages if the tracking update states "delivered". However, we would love to assist you in filing a claim with the corresponding carrier. Please contact customer care.

I received my package, but I am missing an item(s).

If you are missing an item in your order you will receive a refund receipt in addition with your invoice. A refund receipt was made when the item is out of stock and/or is damaged. If you did not receive a refund receipt with your order and you are missing an item, please contact customer care.

I received my order and my item(s) is damaged/incorrect.

Please contact customer care as soon as possible with your order number and a detailed description of the incorrect item(s). You will be provided with a pre-paid shipping label to send back your item(s).

When will I receive credit for my return?

Please allow 1-2 weeks from the return shipped date for your account to be credited. For international, please allow 2-3 weeks from the return shipped date for your account to be credited.


GENERAL QUESTIONS

I have a promotion code, where do I apply it?

To redeem your promotion code online, you will need to enter the code upon checkout. You must enter the promotion code and click "apply code" to redeem your promotion. Please note that promotion codes are for online purchases only. If the promotion code is not expired and incorrectly applying, please contact customer care.

What kinds of payment methods do you accept?

We accept the follow forms of payment: Visa, MasterCard, Discover, American Express, GS Love online credit (G-Dollars)

What carrier do you use to ship orders?

We currently use USPS and UPS to ship all orders.

Do I need to register before placing an order?

Yes, you must register before placing an order. You may register before or during your checkout process. Click here to register.


ACCOUNT

Why should I register an account?

Registration gives you shopping privileges and notifies you of GS Love promotions. Click here to register an account.

How do I change my account information?

When you log on to your account, click on My Account Settings to update and edit your account information. You may change your name, email and password in this section.

I forgot my password

When you go to the sign in page, click forgot password to reset your password. You will need to enter your email associating with your account.

I forgot my email

Please contact customer care and they will be glad to help you.