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Returns

Return Policy

If there is any reason you are unsatisfied with your purchase, you may return your order with us within 30 days from your original shipment date. All returns will be credited as online credit only. Please note that the customer will be responsible for the return shipping cost. The return shipping is not refundable.

Returns will be processed approximately 3 to 5 business days after we receive your return.

If you have received defective or incorrect merchandise (style, size, color) you must contact Customer Care within 5 days of receipt and provide a photo of the defect.

Non-Returnable Items

The following items are not eligible for returns and will be denied:

  • All items marked “FINAL SALE”.
  • Returns received after 30 days of the original shipment date.
  • Accessories, intimates, undergarments, basic leggings, cosmetics, bags and bodysuits.
  • Damaged, washed, worn or altered items including items returned with deodorant, cosmetic, smoke, perfume and/or stains. All items must have original GS LOVE hangtags attached.
  • Shoes without the original box – box must be free of damage, postage, stickers or stamps.
  • Store purchases may NOT be returned online, all in store purchases must be returned to any one of our Store Locations.

GS LOVE reserves the right to determine eligibility for returns, and to update this policy at anytime without notice.

Return Instructions

All returns require a RMA number. To fill out a RMA request please use the following instructions:

  • 1.   Sign into your GS LOVE account.
  • 2.   Click on Orders & Returns.
  • 3.   Click on the order with the items you wish to return.
  • 4.   Click on Return.
  • 5.   Select the check box for the item you wish to return.
  • 6.   Select the reason.
  • 7.   Submit your RMA.

If you made your purchase as a Guest and do not have an account, please contact Customer Care so we may generate a RMA for you.

After submission of your RMA, please include the RMA number on your return package. Mail your return package to the following address:

GSLOVESME.COM

ATTN: Returns Department

969 E. 10th St

Los Angeles, CA 90021

All returns that do not meet the requirements are subject to a 30%-50% restocking fee.

Once a RMA is created and submitted no modifications can be made thereafter. Please refer to our Return Policy.

GS LOVE is not responsible for any return packages that are lost or damaged.