FREE U.S. STANDARD SHIPPING ON ORDERS OVER $50

FAQ | Frequently Asked Questions

ORDERS

When can I expect my order to be delivered?

Shipping times may vary due to the shipping option you have selected upon checkout. See all available shipping options and rates . Please keep in mind that orders placed on non business hours including the weekend and select holidays are processed on the next business day.

Please overview that all your information is accurate upon checkout. Having your order shipped to the billing address will expedite this process. Please note that if you ship to a different address rather than your billing address, we will require additional information. You will be contacted by our customer care. Please be available with your order number and billing and shipping information you have provided at the time of checkout.. If our customer care is unable to contact you it will cause a delay in processing your order and will lead to cancellation.

Can I use my store credit online? Can I use my online credit in store?

We currently only accept in-store credit for in-store purchases and online credit (G-Dollars) for online purchase made at gslovesme.com. At the moment this feature is not available, please stay tuned for possible changes in the near future.

Do you restock items that are sold out?

Unfortunately, we do not restock majority of our items. On certain popular items, we may bring the item back if need be. At the moment our wish list does not currently notify customers on restocked items. You may contact your local store to check availability.

Do you ship Internationally?

Unfortunately, at this time the only International shipments are to Canada. Please stay tuned for possible changes in the near future.

Can I order by phone?

Unfortunately, at the moment we do not take orders over the phone as they will need to be placed online only.

What carrier do you use to ship orders?

We currently use USPS and UPS to ship all orders.

I have a promotion code, where do I apply it?

To redeem your promotion code online, you will need to enter the code upon checkout. You must enter the promotion code and click "apply code" to redeem your promotion. If the promotion code is not expired and incorrectly applying, please contact customer care.

ORDER STATUS

Where do I check the status of my order?

You may view the status of your order by logging into your GS LOVE account and clicking on Orders & Returns

If you did not receive any confirmation emails, please check your email spam filter.

  • Select GS LOVE as a trusted website in your spam filter.
  • If you did not receive any order confirmation emails, please contact customer care.
  • To avoid any duplicate orders , please go to your GS LOVE account in the Orders section to verify your order has not been placed before placing another order.
Can I ship my order to a different state or address from my billing address?

Yes, you may ship to any address you wish, but please note that if you ship to a different address rather than your billing address, we will require additional information. You will be contacted by our customer care. Please be available with your order number and billing and shipping information you have provided at the time of checkout. If our customer care is unable to contact you it will cause a delay in processing your order and will lead to cancellation.

I am having difficulty placing my order, what should I do?

For your order to be placed successfully, your billing information must match the credit card billing information on file. Please contact your bank for your exact billing address and enter this information accurately. If you are still encountering an error message, please provide a screenshot and email customer service to help resolve the issue. Please contact customer care for any further issues.

Can I modify or cancel my order?

Due to an extreme high volume of orders, we do our very best that every order gets processed immediately. Unfortunately, we are unable to cancel or modify your order. If you have made an error when entering your shipping and/or billing information please contact customer service immediately.

Why was my order canceled?

There may be several reasons as to why your order may have been canceled. If you were unreachable for more than three (3) business days due to inaccurate billing or shipping information it will cause your order to be canceled. If your order was canceled without your request, please contact customer care so that we can assist you. Please have your order number ready.

RETURNS

How do I make a return?

All returns require a RMA number to be present when returning your order. Returns must be undamaged, unwashed, unworn and unaltered with all original GS LOVE hangtags attached.

What is your return policy?

Online purchases made through GSLOVESME.COM may be returned within thirty (30) days of the original shipment date. All returns will be credited as online credit only. Please refer to our Return Policy

Return Instructions

  • Sign into your GS LOVE account.
  • Click on Orders & Returns.
  • Click on the order with the items you wish to return.
  • Click on Return.
  • Select the check box for the item you wish to return.
  • Select the reason.
  • Submit your RMA.

If you made your purchase as a Guest and do not have an account, please contact Customer Care to so we may generate a RMA for you.

After submission of your RMA, please include the RMA number on your return package. Mail your return package to the following address:

GSLOVESME.
ATTN: Returns Department
969 E. 10th St
Los Angeles, CA 90021

All returns that do not meet the requirements are subject to a 30%-50% restocking fee.

Any returns that do not meet the following requirements are subject to a 30-50% restocking fee. Please refer to our Return Policy.

Do you offer exchanges?

Unfortunately, at this time we do not offer exchanges. New arrivals are received daily; because we are always seeking to carry the trendiest styles, we only have a limited amount of quantities of stock at time.

Can I use my store/online credit instore/online? Can I use my online credit in store?

At this time you are unable to use in store credit to make purchases online. Also, online credit may not be used to make purchases in store. We are working tirelessly to provide you the best shopping experience, so stay tuned in the near future!

Where do I get my tracking number?

Once your order is shipped, you will receive an email with your tracking information. You may also view your tracking information in your GS LOVE account Orders & Returns section. If you do not receive your tracking information, please contact customer care.

Do you restock items that are sold out?

Unfortunately, we do not restock majority of our items. On certain popular items we may bring the item back if need be. We recommend that if you want to be notified for an item that has returned back in stock, to be added to the waitlist. You may also sign up for our newsletter to ensure that you are always notified when new merchandise is available. You may contact your local store to check availability. Please have the item number available before you contact both in store and online.

My package was stolen or lost.

If your package was stolen or lost, immediately contact our  customer care . We are not responsible for any stolen or lost packages if the tracking update states "delivered". However, we would love to assist you in filing a claim with the corresponding carrier.

I received my package, but I am missing an item(s).

If you are missing an item in your order you will receive a refund receipt in addition with your invoice. A refund receipt was made when the item is out of stock and/or is damaged. If you did not receive a refund receipt with your order and you are missing an item, please contact customer care.

I received my order and my item(s) is damaged/incorrect.

Please contact customer care as soon as possible with your order number, a screenshot of the damaged/incorrect item, and a detailed description of the damaged/incorrect item(s). You will be provided with a prepaid label to send back the item(s).

When will I receive credit for my return?

Credit will be issued to your GS LOVE account when your RMA arrives to our facility. Please give 2-3 business days upon receiving your return. You will be emailed when your RMA was processed and approved.

GENERAL QUESTIONS

What kinds of payment methods do you accept?

We accept the following forms of payment: Visa, MasterCard, Discover, American Express, GS LOVE online credit.

Do I need to register before placing an order?

No, you do not need to register before placing an order. You have an option to Guest checkout. We recommend that you register as you are given access to an Account page to track and view your order history.

Why should I register an account?

Registration gives you shopping privileges and account access to track and view your order history. 

How do I change my account information?

When you log in to your GS LOVE account, click Account to update and edit your account information. You may change your full name and password in this section.

I forgot my password.

When you go to the sign in page, click forgot password to reset your password. You will need to enter your email associating with your account.

I forgot my email.

Please contact  customer care and they will be glad to assist you.